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Returns

The Hemp Doctor stands by the quality of our hemp products

and we want you to be delighted every time you shop with The Hemp Doctor. Occasionally though, we know you may need to return an item. Please see below for how and when you may return an item.

Returning an Item after cancellation

If you are cancelling your order under the Consumer Contracts Regulations 2013 then you must return it to us in its original packaging not later than 14 days after the day on which you let us know that you wish to cancel. Please return the product as new and unused.

To return an item, please send an email to Customer Care at info@thehempdoctor.co.uk

It is your responsibility to post the product back to us securely at The Hemp Doctor. We recommend that you use a recorded-delivery service.

Delivery Charges for All Returns

If you are returning any items following cancellation of your order, we will refund to you the delivery charges paid by you, but not the cost of returning the item to us.

For items being returned due to error on our part, or because they are defective, not as described, or are damaged on arrival, we will refund both the delivery charges paid by you, and also your reasonable costs in returning the item to us.

As consumer, you will always have statutory rights in relation to products that are faulty or not as described and those statutory rights are not affected by these terms.

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